Shipping policy

Shipping Policy

At El Crea Designs, each order is carefully prepared and securely packaged for shipment.

Many of our products are handmade or made to order. Processing times may vary depending on the product, size, finish, customization, and order volume. The applicable estimated processing time is shown on the product page or during checkout where available.

Shipping Rates

Shipping costs are calculated and displayed at checkout based on the destination, product dimensions, weight, and selected shipping method.

Any shipping promotions or free-shipping offers will be clearly displayed on our website or during checkout.

United States Orders

For orders shipped to the United States, applicable customs duties and import taxes are included in the order price under our DDP (Delivered Duty Paid) shipping arrangement.

You will not be charged additional import duties or import taxes upon delivery.

International Orders

We ship internationally to selected countries.

For destinations outside the United States, customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country are the responsibility of the recipient unless expressly stated otherwise during checkout.

These charges are determined by local customs authorities and are not controlled by El Crea Designs.

Customers are responsible for providing any documentation or information requested by local customs authorities or the shipping carrier when required for customs clearance.

Delivery Times

Estimated delivery times provided on our website, at checkout, or by the shipping carrier are estimates only and are not guaranteed.

Delivery may be affected by:

Customs processing
Carrier delays
Weather conditions
Public holidays
Remote-area delivery
Transportation disruptions
Events outside our reasonable control

El Crea Designs is not responsible for delays caused by shipping carriers, customs authorities, or circumstances beyond our reasonable control.

Order Tracking

When tracking information is available, it will be sent to the email address provided with your order.

Please allow some time for tracking information to become active after the shipment has been handed over to the carrier.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your shipping information carefully before completing your purchase.

If you notice an address error, contact us as soon as possible at info@elcreadesigns.com.

Once an order has been shipped, we may not be able to change or redirect the delivery address.

Additional shipping charges resulting from an incorrect, incomplete, or undeliverable address may be the responsibility of the customer where permitted by applicable law.

Refused or Unclaimed Shipments

If a shipment is refused, unclaimed, or returned to us because the recipient failed to complete required delivery or customs procedures, additional shipping, return, storage, customs, or carrier charges may apply.

Any refund for an eligible returned shipment will be handled in accordance with our Refund Policy and applicable law.

Damaged Shipments

Please inspect your order as soon as it arrives.

If your product arrives damaged, contact us promptly at info@elcreadesigns.com and provide:

Your order number
Clear photographs of the damaged product
Photographs of the inner packaging
Photographs of the outer shipping box
A photograph of the shipping label

This information allows us to evaluate the damage and, where applicable, submit a claim with the shipping carrier.

If the damage is confirmed, we will arrange the appropriate resolution in accordance with our Refund Policy.

Lost or Missing Shipments

If your tracking information has not updated for an extended period or your shipment appears to be lost, please contact us at info@elcreadesigns.com.

We will review the shipment status and, where appropriate, contact the carrier.

If tracking shows that a package has been delivered but you cannot locate it, please check the delivery location, household members, building reception, neighbors, or other secure areas before contacting us.