Terms of service

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unused, undamaged, and in its original packaging. You will also need the receipt or proof of purchase.

To request a return, please contact us at info@elcreadesigns.com before sending your item back.

Approved returns must be sent to:

Shipping & Returns Warehouse
El Crea Designs LLC
11417 Irving Park Rd (IL-19)
Franklin Park, IL 60131-3882
United States

Items returned without prior authorization may not be accepted.

For standard returns where the product is not defective, damaged, or incorrect, the customer is responsible for return shipping costs unless otherwise required by applicable law.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged or defective, or if you receive the wrong item, contact us immediately at info@elcreadesigns.com and include your order number and clear photographs of the item and packaging.

Once reviewed, we will arrange the appropriate resolution. If the issue is confirmed to be our responsibility, you will not be responsible for the related return or replacement shipping costs.

Custom and Personalized Orders

Because custom-made, made-to-measure, modified, and personalized products are produced specifically for you, they are not eligible for return or exchange due to a change of mind.

This includes products made in custom dimensions, finishes, colors, configurations, or other specifications requested by the customer.

This does not affect your rights if the item arrives damaged, defective, incorrect, or if applicable law provides otherwise.

Non-Returnable Items

The following items cannot be returned:

Custom-made or personalized products
Gift cards
Items that have been used, damaged after delivery, altered, or returned without their original packaging
Items marked as final sale, where permitted by applicable law

Please contact us at info@elcreadesigns.com if you have questions about whether your item is eligible for return.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is to return the eligible item according to this policy and place a new order separately.

European Union Right of Withdrawal

If your order is delivered to a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days of receiving the goods, without providing a reason.

The item must be returned in its original condition and packaging.

The customer is responsible for the direct cost of returning the goods unless otherwise required by applicable law or agreed by us.

The statutory right of withdrawal does not generally apply to goods that are made to order or clearly personalized.

Nothing in this policy limits any mandatory consumer rights that apply under local law.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days.

Your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved, please contact us at info@elcreadesigns.com.

Any refund of shipping charges, duties, taxes, or other charges will be handled in accordance with applicable law and the circumstances of the return.